Shipping, Returns & Warranty Information

This page provides practical order-support information for Pure Products customers. Order-specific terms shown on a quotation, invoice, dealer order or checkout take priority where they differ.

Shipping

Shipping charges, lead times and delivery methods vary by product, destination and order size. Applicable freight or shipping terms are confirmed at checkout, on the quotation or with the order.

Some commercial equipment and larger orders may ship by freight or directly from a manufacturing or distribution location. Receiving requirements can include a loading dock, forklift, liftgate service or another delivery arrangement. Contact Pure Products before ordering if special delivery handling is required.

Freight damage or shortages

Inspect cartons, pallets and equipment before signing for delivery. Photograph visible damage and note it on the carrier's delivery paperwork. If there is damage, a shortage or an incorrect item, contact Pure Products or the selling dealer promptly with the order information and photos.

Returns

Return eligibility depends on the product, its condition, the sales channel and the terms associated with the order. Contact Pure Products or the selling dealer before sending anything back. Products that have been installed, used, opened, custom-configured or special ordered may not be eligible for return.

Warranty support

Warranty support follows the applicable product or manufacturer warranty. Contact Pure Products or the selling dealer with the order details, product name, serial or lot number where applicable, photos and a description of the issue.

Technical products and specifications

For project-based lighting, rack, ventilation and facility products, confirm the current technical sheet and exact configuration before engineering, quoting or installation.

Contact

Email info@growhaussupply.ca or call 1-866-420-4287.